Please read these “Terms & Conditions” carefully before using the m2polymer.com website. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these “Terms.” These terms apply to all visitors, users and others who access the Service.
1. Accounts: When you create an account with us, you must supply us information that is accurate, complete and current at all times. You are responsible for safeguarding the password that you use to access the Service and for any actions or activities under your password. You agree not to disclose your password to any third party and to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
2. Damaged Product: Packages damaged during shipping should be refused by the customer – if possible – and a claim from should be completed with UPS or FedEx. M²PT will dispatch a replacement shipment within two (2) business days or less at NO COST to the customer.
3. Shipping Policy: Order quantities greater than 500 lbs will be shipped via LTL common carrier. Orders will ship within two (2) business days or less after order placement. Delivery times vary by USA geographic region but are typically three (3) to seven (7) business days after order transit has begun.
Small, on-line orders are shipped via FedEx Ground within two business days or less after order placement. Similarly, orders deliver 3 to 7 business days after shipment.
4. Incorrect Product Shipped: In the event that the incorrect product is shipped or that the product arrives damaged or if the customer has changed their mind on the purchase, the customer should first contact M² Polymer Technologies, Inc. (“M²PT”) by phone (847-836-1393) or by email (info@m2polymer.com ). Once the customer contacts M²PT, we will conduct an evaluation of the situation and, where appropriate, provide a return FedEx shipping label and schedule a FedEx pick-up. We will then send a replacement shipment bearing the correct items at NO CHARGE to the customer within two (2) business days of the customer’s notification.
5. Customer Returns: In the event that the customer has ordered the wrong product or if they have changed their mind about the purchase, the customer must first contact M²PT to explain the situation and to return a Return Material Authorization (RMA) number. Under these circumstances, the customer is responsible to bear the cost of return shipping. Upon receipt of the returned merchandise and after satisfactory QA inspection, M²PT will refund the cost of the goods back to the customer’s credit card – less a 20% re-stocking fee.
6. Intellectual Property: The Service and its content , features and functionality are and will remain the exclusive property of M² Polymer Technologies, Inc.
7. Link To Other Websites: Our Service may contain links to other websites owned and controlled by M² Polymer Technologies, Inc.
8. Disclaimer: Your use of the Service is at your sole risk. The Service is provided on an “As Is” or “As Available” basis. The Service is provided without any warranties of any kind.
9. Governing Law: These Terms shall be governed and construed in accordance with the laws of the State of Illinois (USA) without regard to its conflict of law provisions. Our failure to enforce any right or provision to these Terms will not be considered a waiver of those rights. If any provision of the Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
10. Changes: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try and provide at least 30 days notice prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact: If you have any questions about these Terms contact us by phone at 847-836-1393 or via email at info@m2polymer.com